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TAKING CARE OF THE CUSTOMER
Open, honest treatment of customers and expert, friendly service underlie the operations of a reliable, punctual airline. Finnair must in every situation also do all it can to promote safety and passenger comfort.
Finnair is a quality, reliable and punctual airline. Finnair surveys customers' satisfaction with flight travel on a daily basis. As in 2005, customer satisfaction remained on a high level. Customers value in particular Finnair's business class service, but European economy class is also highly rated in comparison with competitors.
Aviation medical services have developed significantly in Finnair in recent years. The standard of medical equipment and flight personnel's medical expertise on long-haul flights is clearly higher than that required by air transport regulations. Due to cooperation between the international MedLink World Doctor enterprise and Finnair, passengers who fall ill during a flight can be given advanced medical care, if necessary. |
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