MOTIVATED PERSONNEL THE KEY TO SUCCESS
The goal of Finnair's human resources management is to support the sustainable, profitable growth strategy of the entire Group. The starting point is a management approach that encourages the development of employees' performance, expertise and well-being in work. Finnair's operating principles are based mainly on recommendations for ethical behaviour issued by the International Air Transport Association IATA.
Finnair operates in an industry in which expert, motivated staff are exceptionally important for a company's success. The company requires from its staff loyalty and a commitment to set objectives.
Working in air transport professions is physically and mentally demanding now and then. Safeguarding, maintaining and developing well-being both in the long and short term are the key tasks and challenges of human resources management.
Management of key skills the objective
Finnair implements an active human resources strategy. Work objectives and skills requirements of both units and individuals are determined based on set performance targets.
In 2004 the company initiated an extensive payroll and work-time management reform project, which aims to standardise target setting and performance measurement within the Group's different units. The work of supervisors has been improved by developing management working practices and tools.
Finnair has for a long time now utilised Asian service personnel on Asian routes, where this is required by cultural and language differences. In this way, international customers are offered high-level services in their own languages, which has been of absolute importance in implementing the Asian strategy. Paying due attention to cultural differences is not only a matter of customer service, but also a safety issue.
Safeguarding the safety of personnel and customers is fundamental to Finnair's operations. Safety is part of Finnair's culture and the everyday life of each employee. Every Finnair employee has a duty in their work to adhere to an uncompromising safety philosophy.
Common game rules
Finnair requires its employees in their work to conform to high moral and ethical standards. Finnair strives for absolute equality and a working environment free of harassment. No-one is discriminated against for reasons of gender, religious or political conviction, age, race, skin colour or origin.
During autumn 2005, the company has made a close analysis of its values and strategy, the themes that play a central role in directing Finnair's operations. The airline industry has been subjected to enormous change in recent years. That is why it has been appropriate to consider how the company's present corporate culture and values support the strategy of sustainable, profitable growth under altered conditions. A common understanding about objectives and working practices will become a key success factor in an intensely competitive climate.
Representatives of the employer and employees sat on a working group set up to reformulate values. Interaction was also encouraged through internal communications, where values were the subject of lively debate. In autumn 2005, updated values were presented and introduced in all of the Finnair Group's business units. | 
