 |
Priceless Everyday Values
In autumn 2005, Finnair's values were updated to correspond with the present changed operating environment. The values lend support to the choices and decisions that Finnair employees make in their daily work.
Finnair values are a functioning working community, continuous development, customer orientation and profitability. The values are depicted as a triangle, as they influence one another.
Team play develops sure touch
A functioning working community is one in which an encouraging atmosphere prevails. Employees understand their organisation's basic task, management supports success and common game rules are followed in an open atmosphere.
A functioning working community is inspired to continuous development, which gives rise to the right expertise. Solid professionalism is the foundation of Finnair's operations and something of which employees are proud. Finnair employees have the courage to modernise and a desire to strive to be the best. Knowledge and skills are shared openly in the working community.
Satisfied customers generate profits
Expertise is evident in the customer orientation of services. Finnair employees are easy to work with, because they keep their promises and actively seek to improve in every aspect of their work.
Profits arise from satisfied and loyal customers. Finnair's profitability will guarantee operational continuity and viability also in the future. |
|
